Arrogant, Abusive and Disruptive — and a Doctor

I read this article on NYT telling the story of how nurses are treated badly by doctors,

…every nurse has a story about obnoxious doctors. A few say they have ducked scalpels thrown across the operating room by angry surgeons. More frequently, though, they are belittled, insulted or yelled at — often in front of patients and other staff members — and made to feel like the bottom of the food chain…

To read the horror stories of these doctors, click here.

From the perspective of a customer, I am not surprised reading this article as I do have first hand experienceS with doctorS that are proud, inconsiderate, ill-tempered and to some extent heartless. Patients, even though are paying the doctors’ paycheck, have their own lives at the hands of the doctors. And often, the doctors ABUSE this, and take this as leverage and treat patients and their families without any trace of compassion and care.

Taking a step back, there could be a shortage of doctors, and these people could be very stressed up. They probably work long hours and might not be enjoying their work. But allowing these negative energy to be passed on to their patients (customers), risking the patients life and turning family members’ life upside down, to me, is weak + unethical + immoral. In my opinion, these doctors should even be subjected to law! Penalties like public trials, fines & suspension should be imposed on such doctors.

Doctors are supposed to be noble people – the life savers, making their patients lifes better, not morons who risk lifes & disturb family emotional stability with their mood swings.

Let us hope that the world will see better doctors!

The Hair Dressing Manufacturing Plant

I just had my haircut in QB House today. It is not my first time in these 10 min haircut kinda shop, but this visit (together with my training as a Manufacturing Engineer) suddenly changed my perspective of QB House.

It felt like I was walking into a Japanese Manufacturing Plant with Lean Manufacturing, One Piece Flow, 5S, Kanban, Six Sigma, written all over the walls of the approx 3m by 5m QB House shop.

It looks like they got the Value Stream Map all figured out and has removed all the “Muda” waste in the Value Chain – Getting your Hair Cut in 10 Minutes in Clean n Fashionable way.

First, they have their customers purchasing tickets to cut their hair so that the hairdressers can focus on the Real Value Added Activity – Hair Dressing. In fact, the hair dressers only do 3 things: Greet their customers, Hair Dressing, and tidy up the place after each haircut. A continuous One Piece Flow. No time and resources wasted.

Second, they have their customers sit down in a line (in order of sequence), like a line of raw materials waiting to be manufactured. Family members and friends are not allowed to be in the shop, and their customers have to be sitting in the line of sequence. A perfect Kanban (signal device) system which signals to their hairdressers how many WIP (work-in-progress) they have.

Third, they have their “workshop” very well designed for 5S. The compartment for sterilizers, the broom within reach to clean up the hair on the floor, followed by a vacuum cleaner (that is very well designed into the hair dressing table) to suck all the hair on the ground probably into a maintain the super clean “workshop”. Probably lots of DFM (Design for Manufacturing) concepts incorporated.

Forth, they have sensors even on the chair that you are sitting on when you get your haircut. I was told that it is used to measure the time taken to cut your hair, so the system will probably be able to generate a control chart to make sure that the manufacturing process is in control, and most importantly, within specifications – 10 minute cut.

I am actually impressed by these Japanese companies so focussed on Lean, providing a truly different hair cutting experience. Having said that, I do think at times the ‘customers’ should not be treated as ‘products’. I am quite surprised that they do not even allow the parents of a kid (probably less than 5 years old) to sit with him inside the shop. I think that is really a step too far in their “Lean Concept”.

Anyhow, for the Manufacturing Dudes, you can pay QB a visit. I am sure there is something we can learn there.

Lyon – The City of Light

Lyon is the 3rd largest city in France. If you want a very relax trip, I would recommend a 3 day visit at Lyon. But if you have limited time, I think 2 days in Lyon is quite good as well.

For first time visitors, the first place you should go is the Visitor’s Center at Bellecour Metro. From here, you can purchase 3 day pass (39Euro)  or 2 day pass (29Euro) or 1 day pass(19Euro). They call it the LCC. With this pass, you can take unlimited public transport, unlimited entries to most musuems, one guided tour at the old town, and a boat ride along the Saone river.

With this pass, I would definitely recommend the guided tour at Vieux Lyon (Old Lyon). This is a long walk in the old town, but the tour guide will tell you a lot of the history of Lyon. And also show us some of the secret walkways, called the traboules. There are so much history in this place, and it is one of UNESCO’s World Heritage Site.

Here is a picture in the old town. Notice the tall towers, as Lyon is known also for its silk.

 

And you can take a tram up the Fourviere hill, where Lyon was founded 43BC by the Romans. There you will see the Basillica. A very nice building. And from here, you can see the Lyon city. It is beautiful both in the day and at night. I would also recommend to walk down the hill. It is a very nice relaxing walk with very nice scenery. Below is a picture of the Basillica

For the musuems, I would recommend the Art Musuem at Hotel De Ville Metro Station. They have quite a number of good sculptures & paintings. Here is a picture of an enormous painting.

Besides the Art Musuem, I would recommend the Musuem of the Contemporary Arts near the Parc de la Tete. Some of the art pieces are very interesting, but I must add some are pretty crude too. Anyway, after the musuem, you can have a nice relaxing stroll on the park. Also, the architecture here is very different (more modern).

Below are 2 pictures taken in the morning markets. I find the art market very nice, and the cheese stall very unique.

 

Here is a picture of the city at night. Apparently the tower is a prototype for the Eiffel tower. The church along the river is St Johns Church. This is also a place not to be missed if you visit Lyon.

For more pictures, check out this link.

Yes, YOU CAN Change the World!

I am not a fan of Wang Lee Hom, but Musicman 2008 at Singapore Stadium was quite an eye opener. It is because this is my first time at a live concert (and blogging abt it 1 week later). The deafening sound system, light effects, and of course Mr. Wang’s powerful voice, amazing music talent and some showmanship was very entertaining and impressive.

But what struck me most was the song – 改变自己 (my first time listening to this song, even though it prob was released some time ago). It is indeed a very refreshing song written by Wang Lee Hom himself. Amidst all this US Election Craze, I think this song is very meaningful and has become one of my favourite songs. Basically, the theme is telling the new generation of youths that we can change the world by changing ourselves. Yes, We CAN! For the lyrics of the whole song, click here (Chinese), here (English).

Here is the music. For the MTV, goto the link here. For some reason, it cannot be played on my blog. Anyhow, love the lyrics and the music, the tune. Very refreshing and meaningful. Enjoy.

Here is a video of Singapore Musicman 2008 singing 改变自己. Thought of including this video to give you feel of the electrifying atmosphere in the concert.

By the way, the video was not filmed by me. I was sitting too far away to see the performance so up close.

UEFA Cup St Ethienne vs. Rosenberg 3-0

This is my first experience, watching football live at a Stadium. With the huge generosity of St Ethienne Tourism Board, I had a free ticket to watch UEFA Cup Round Robin between the home team (which I now support) St Ethienne against Rosenberg. The best part is, I was given the VIP seat, where the view is excellent plus they serve wine and food before, half time and full time! What more can I ask?

The fans, was amazingly loud! And yes, St Ethienne has a great history in football. It has won 10 French League titles & 6 French Cups. But of course, it is not doing very well now. Well, here is a video of the atmosphere in St Ethienne’s home ground – Stade Geoffroy-Guichard. Awesome-ly loud & happening! The fans were singing and jumping together. It was a fantastic atmosphere.

And here is a video of the 2nd goal. It was offside plus handball though. And it is caught on my Video! Nevertheless, it was a GOAL!

Visit Kota Bahru – Malaysia

Kota Bahru, is the capital of State Kelantan in Malaysia. This state has been ran by opposition party PAS for many many years. And naturally, there has not been much funding from the federal government to develop this state. I was quite surprised to be told that Kota Bahru is actually the most populated city in the east coast, about half a million. And seems to me that there is definitely a lot of opportunities for growth here.

In terms of tourism, the most popular beach in Kota Bahru – Pantai Cahaya Bulan as seen in the pictures below, can be developed further. This could be a potential business for water sports activities, or a beautiful relaxing place for people to unwind in the city of Kota Bahru with half a million population.

The shops along the beach are currently restaurants, which are good for a hang out and eating place. Further development can make this a great night spot for kelantan.

I also had the chance to visit Rantau Panjang, a small town across Sungai Golok at the Thailand-Malaysia Border. This town is mainly a place where many locals would come to shop for cheap items, eg: clothing, local tidbits, home decoration, etc. It is like a Petaling Street in Kota Bahru. A place where tourist can buy some stuff back home for their family, friends & colleagues.

Being A Malaysian Badminton Supporter

I am a Malaysian Badminton Fan. Love Badminton, Love supporting my country. But I have noticed something about Malaysian Badminton Players.

1) They are talented. They work hard. They win titles.

2) They get rewarded handsomely, eg: Cash, Property, Datukship, etc.

3) They do not win titles anymore.

Example Number 1 – Malaysian Thomas Cup Team

Accomplishments: Won 1992 Thomas Cup

Reward: Prime Land, Lots of Cash, Celebrity Status

Result: No Malaysian Thomas Cup team has won the Thomas Cup since then. The badminton players who won the cup went into few years of slump after the heroic thomas cup.

Example Number 2 – Hafiz

Accomplishment: 2003 All England Champion

Reward: USD10,000 from Government, Prime Land

Result: Since his shocking victory at the 2003 All England Championship, he has only won 4 open Championships till now.

Example Number 3 – Koo Kien Kiat & Tan Boon Heong

Accomplishments: 2006 Asian Games Champion, Malaysia 2007 Super Series Champion, All England Champion, Swiss Open Super Series Champion, 2007 Denmark Super Series Champion

Reward: Loads of Cash from Head of states, Celebrity Status

Result: Besides winning 2007 Denmark Super Series, the doubles pair has yet to perform up to their superb standards in winning 4 out of 5 competitions in a row. They were a disapointment in the World Championship 2008, dissapointment in Thomas Cup 2008 & a dissapointment to 2008 Olympics.

Example Number 5 – Lee Chong Wei

 

 

Accomplishments: 5 Super Series Tittles (2007 Indo Open, 2007 Japan Open, 2007 French Open, 2008 Malaysian Open, 2008 Singapore Open) & Olympic Silver Medallist

Reward: Pension of RM3000 per month, RM300,000 lump sum cash, Datukship. Attended many public functions.

Result: Lost his Japan Super Series Title.

I watched the Japan Open final match. Chong Wei has no will to win at all. Is it because he has earned enough? Complacency? Or is he tired from all the public functions he is attending? Not enough training? I really do hope that Chong Wei does not follow the above examples.

Sigh, poor Malaysian Badminton Supporters.